We come highly recommended

I recently rented through Elite Estate Agents, and while their overall service was professional in terms of processes like referencing, issuing contracts, and reminders, my experience with their agent, Janet, left much to be desired. As a landlord myself, managing four properties, I have high standards for how tenants should be treated, and unfortunately, Janet's conduct fell far short. Upon moving in, the flat was handed over to us in a state that I found unacceptably unclean. Despite pointing out visible issues, such as cake on the floor, hairs, and crumbs, Janet dismissed our concerns, insisting the flat had been cleaned. Our request for a second clean was outright denied, forcing us to deep clean the flat ourselves. At the end of the tenancy, we took care to return the flat cleaner than how we received it. However, during checkout, Janet's attitude was shockingly rude and unprofessional. She seemed more interested in nitpicking minor issues—like dust behind a radiator—than in acknowledging the effort we put into maintaining the property. Her behavior was, in my view, overly critical, dismissive of our concerns, and entirely lacking in basic courtesy. When I attempted to discuss the unfairness of the cleaning fee deducted from our deposit, Janet interrupted me repeatedly, talked over me, and was condescending throughout the conversation. This left me feeling not only unheard but also disrespected. I considered challenging the fee through the DPS (Deposit Protection Service), but due to time constraints, I was unable to pursue it further. On a more positive note, Alan was consistently professional, and the landlord was fair and easy to deal with. However, I strongly believe that Elite Estate Agents should seriously reconsider how they allow their agents to treat tenants, especially when it comes to basic respect and customer service.

Just sold my house through Janet of Elite Estates. She was so kind, on the ball, helpful and knowledgeable, and I thought she went beyond her call of duty in many ways. I could not have made my move without her.

I have delt with this agency and let me say that their name accurately describes the way they work, They are elite in the terms of being professional, supportive, and trustworthy. I really recommend them for anyone looking for letting or buying his new house. Alan and Janet are the best !

I have rented with Elite Estates the past two years and am happy to write that my experiences with them have only ever been extremely positive. Signing was straightforward and prompt. The house was presented exceptionally and we had very few problems throughout. When the odd thing went wrong, as is only normal, Elite Estates were very quick to address it. Ending the tenancy, likewise, was very straightforward with no problems and our full deposit returned. Throughout we were always treated with respect and understanding. I have had negative experiences with other estate agents in Durham and it is great to have had such a positive experience. I particularly interacted with Janet and Alan, both of whom have always been lovely, reasonable, and responsive. Although we never required anything drastic, I am sure that they would certainly go above and beyond to look after their tenants. I think the company really represents the gold standard of renting in Durham and the local area. Thank you Elite Estates for such a positive experience.

Janet was amazing! She helped us all the way through. She gave us the best advice and kept us up to date. I can not thank her enough. Would definately recommend Elite.